Help Desk Support Technician

About the role

The Department of Correctional Services is hiring a Help Desk Support Technician in IT Infrastructure and Telephony, based in National Head Office. This is a permanent post, paying R338,106 a year. How to apply: should be submitted online at https://careers.dcs.gov.za/. Emailed, post or hand delivered applications will not be considered. Reference number to quote: HO 2026/11/79 Closing date: 09 November 2026 @ 15H45. Use the new Z83 form and attach a detailed CV. Note: Appointment under the Public Service Act.

Responsibilities

• Provide first line support.
• Provide first level telephone support to the end-user community on hardware, software and network-related problems.
• Liaise with clients and external vendors on logged calls.
• Log calls with external vendors as per service level agreement and track the resolution of the incident.
• Classify level, priority and nature of incident/problem.
• Escalate incidents and problems in the help desk system to other support areas.
• Track activities related to the resolution of the incident/problem.
• Administration of logged calls.
• Enhance technical analysis in terms of software/hardware trouble-shooting and problemsolving.
• Provide advice regarding the set-up, configuration and usage of computers.

Requirements

• Recognized degree or national diploma in Computer Science/Information Technology or equivalent qualification.
• (A+, N+) and 1-2 years’ experience in ICT helpdesk and ITIL certification.
• Valid driver’s licence..
• Competencies And Attributes:
• Knowledge of multiple technical disciples (workstation connectivity, applicable software, and troubleshooting techniques)
• Good customer relations
• Desktop hardware and software knowledge
• Knowledge of desktop fault diagnosis and rectification
• Telephone etiquette
• Ability to work in a team
• Typing, analytical, problem solving and good communication skills