Senior Admin Officer: Business Analyst

About the role

The Department of Community Safety (Gauteng) is hiring a Senior Admin Officer: Business Analyst in Information Communication Technology, based in Head Office. This is a permanent post, paying R413,001 a year. How to apply: Applicants must apply online at: www.gautengonline.gov.za / http://professionaljobcentre.gpg.gov.za. Reference number to quote: REFS/057017 Closing date: 09 November 2026 Use the new Z83 form and attach a detailed CV.

Responsibilities

• To analyse the various requirements of the organization and to bridge the gap between Business and Information and Communications Technology (ICT).
• Planning strategically - The analysis of the organisation's strategic business needs.
• Operating/Business Model Analysis - The definition and analysis of the organization's policies and market business approaches.
• Identify new business opportunities.
• Conduct feasibility studies. analyse users’ needs to be able to conceptualize, maintain and document programs and applications.
• Requirements elicitation and documentation.
• Develop project proposal.
• Develop business case.
• IT/Technical business analysis - the interpretation of business rules and requirements for technical and business systems.
• Process definition and design.
• Process identification and process modelling.
• The business process modelling and design.
• Solution assessment and validation through verification of the correctness of a proposed solution, support the implementation of a solution and assess possible shortcomings in the implementation. continuous process improvement.

Requirements

• Grade 12 plus a 3-year National Diploma (NQF level 6)/Degree (NQF level 7) in ICT (Computer science or Informatics), Business Analysis certificate will serve as a strong advantage.
• At least 2-3 years' experience in similar position.
• All valid relevant driving licenses (A and EC).
• No criminal record or any pending cases against you.
• Knowledge and Skills:
• System development Cycle
• Business analysis techniques
• Knowledge and understanding of different IT processes
• Relevant Public Service Regulations
• Understanding of expectations of customers
• A good understanding of the organization's business and how IT contributes to it
• Very strong communication skills:
• Oral, written, presentation, Facilitation
• Requirements elicitation and documentation
• Technical understanding with ability to translate into business concepts
• Feasibility studies
• Ability to work under fire, handle stressful situations in a calm manner
• Relationship management and conflict resolution skills
• The ability to bring together and work with a team of people with varied backgrounds technical experts and process owners
• A good understanding of the organization's IT infrastructure, services provided and customers/users Business process Reengineering
• Statistical, numerical and analytical principles and processes
• Innovative thinking with service quality, and its improvement, within limits of costs and business Testing against Requirements
• Object and Structured Analysis
• Project management
• System specification
• Business performance Management
• Customer relationship Management
• Technical credibility