Assistant Director: Service Level and ICT Project Management

About the role

The Department of Community Safety (Gauteng) is hiring an Assistant Director: Service Level and ICT Project Management in Information Communication Technology, based in Head Office Johannesburg X 01. This is a permanent post, paying R487,197 a year. How to apply: Applicants must apply online at: www.gautengonline.gov.za / http://professionaljobcentre.gpg.gov.za. Reference number to quote: REFS/057065 Closing date: 09 November 2026 Use the new Z83 form and attach a detailed CV.

Responsibilities

• Manage ICT Service:
• Ensure effective, efficient and reliable ICT services by: Identify IT services and service requirements, initiate service improvement actions
• Define, build and manage the IT service catalogue
• Effective management of contracts:
• Identify underpinning contracts service requirements, define build and negotiate service level agreements
• Analyses and reviews all achieved service level agreement levels and conducts comparison with the SLA, monitor and manage service targets
• Monitor and mitigate all ICT risks
• Oversee regular audits performed to determine the efficiency and effectiveness of the SLA process
• Coordinate and Facilitate ICT Projects: Develop and implement ICT Projects Methodologies.
• Monitor all ICT Projects by: Development, maintenance and monitoring of projects schedules, ensuring that agreed time frames are met and in the line with the expectations of the client.
• Track progress against projects and release plans, assess the performance of the assigned resources, ensure that technical issues are resolved in a timely manner.
• Manage resources (human, financial, equipment/assets):
• Responsible for coaching, discipling and mentoring of the staff to improve performance
• Monitor the performance of staff and ensure assessment of their performance
• Provide input in drafting of budget in the section
• Control and monitor the sub section budget and expenditure
• Coordinate the compilation of the various reports and statistics for the section
• Manage leave of sub-ordinates

Requirements

• Matric Grade 12, plus 03 year National Diploma in ICT or Bachelor’s degree in ICT (computer science or informatics).
• 3 years' experience at administrative/supervisory level in similar position, Experience in managing and monitoring service performance.
• ITIL Certificate will serve as a strong advantage.
• A valid code 8/10 driver’s license.
• No criminal record or any cases pending against you.
• Knowledge and Skills:
• Development and implementation of IT policies and procedures
• CoBlT and ITIL knowledge beyond theory
• He/she has participated in specific education about how to apply Understanding project management principles and best practices
• Understanding different IT processes
• Relevant Public Service Regulations
• Geographical distribution of departments and composition thereof
• Understanding Provincial and SITA procurement model
• Understanding of expectations of customers
• Knowledge of SLAs Management
• A good understanding of the organization's business and how IT contributes to it
• Skills:
• Very strong communication skills: oral
• Written
• Presentation
• Facilitation
• Ability to think and act both strategically and tactically
• Technical understanding with ability to translate into business concepts, ITIL best practices, Credibility and trust, ideally has earned the respect of IT managers and other business managers at all levels.
• Ability to work under fire, handle stressful situations in a calm manner.
• Relationship management and conflict resolution skills.
• The ability to bring together and work with a team of people with varied backgrounds business analysts, technical experts, process owners - to articulate and remedy service level issues.
• A good understanding of the organization's IT infrastructure, services provided and customers/users.
• Patience, tolerance, resilience.
• Statistical, numerical and analytical principles and processes.
• Innovative thinking with service quality.