Information Technology Technician

About the role

The Department of Women, Youth and Persons with Disabilities is hiring an Information Technology Technician, based in Pretoria. This is a permanent post, paying R338,106 a year. Re-advertisement (All those who applied are encouraged to re-apply) How to apply: Recruitment04@dwypd.gov.za Reference number to quote: DWYPD/020/2026 Closing date: 06 November 2026 at 16:00 Use the new Z83 form and attach a detailed CV. Note: Preference will be given to African Male/ Female, Coloured Male/ Female, Youth as well as Persons with Disabilities, as these groups are underrepresented in this post.

Responsibilities

• Provide network connectivity to all computer users: Ensure accessible of WAN dependent functions, Ensure accessible of LAN dependent functions, Report on WAN functionality and connectivity changes and performance status, Report on LAN functionality and connectivity changes and performance status.
• Maintain Sever Room Infrastructure: Report faults of the server room within an hour to the supervisor, Ensure cleanness of the server room, Manage access to the server rooms, Update and Maintain server room access register.
• Maintain security and privacy of networks and computer systems: Install and upgrade anti-virus software to ensure security at the user level, Ensure the installation of the correct Operating Systems Version and Patches, Monitor Anti-Virus & Patches updates and escalate where updates are not received, Monitor & ensure connectivity of the GUP Server and escalate where it is not online.
• Install, configure and troubleshoot computer systems: Perform troubleshooting to diagnose and resolve computer problems, Repair or replace damaged hardware, Install and configure hardware and software components to ensure usability, Upgrade the entire system to enable compatible software on all computers, Performing tests and evaluations on new software and hardware.
• Provide IT service desk support services: Respond incoming calls, emails and walk in, Log calls for the queries/incidents received, Provide the client with the IT Reference number for tracking issues, Provide support to users and be the first point of contact for error reporting, Transfer or escalate unresolved incidents to the relevant units/service provider, Make certain that all queries are attended to timeously in alignment with a faster turnaround time for service delivery, Monitor the progress of the record life cycle, keep users informed of the progress of their queries.
• Manage, implement and maintain IT security controls to protect the department's data integrity and ensure continuity of service: Perform and monitor daily, weekly, and monthly backups of departmental systems, servers, databases, and Microsoft 365 services, Verify backup completion reports and promptly resolve backup failures, Conduct quarterly backup restore tests to validate data recoverability and integrity, Perform quarterly Disaster Recovery (DR) tests and document results, Maintain offsite and cloud-based backup repositories to ensure business continuity, Monitor Veeam Backup and Replication operations and ensure successful backup execution.

Requirements

• Matric Certificate and National Diploma/Diploma (NQF6) in Information Technology or a relevant NQF 6 qualification.
• ITIL Foundations Certificate, certified ITIL, MCSE, A+, N+ will be an added advantage.
• A valid driver’s licence is required, however, this requirement is not applicable to persons with disabilities.
• At least 2 years’ experience in an information technology environment.
• Knowledge:
• Working knowledge of the policy and regulatory environment of information technology and security
• Android and iPads mobile devices
• LAN/WAN support
• In-depth knowledge of performing hardware and software support for Windows
• Skills:
• Interpersonal relations skills
• Good communication Skills
• Problem solving and analytical Skills
• Advanced Computer Literacy
• IT Technical support skills
• Personal Attributes:
• Ethical behaviour
• Honestly and Integrity
• Conscientious and proactiveness
• Ability to work under pressure
• Ability to work independently
• Ability to maintain confidentiality of information