ICT Technician

About the role

The Department of Higher Education and Training is hiring an ICT Technician, based in Head Office. This is a permanent post, paying R338,106 – R398,277 a year. How to apply: Email Address: icttech26@emcol.co.za Reference number to quote: EMC1/26/26 Closing date: 06 November 2026 at 14H00 Use the new Z83 form and attach a detailed CV. Note: To Apply: Applications must be submitted on completed latest Z83 form. A detailed comprehensive CV is required. Certified copies of the required documents as per the advert specification will be requested from shortlisted candidates only on or before the day of the interview. Failure to submit completed latest Z83 form and detailed comprehensive CV will result in the application not being considered. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Selection panels shall score both technical exercises as an additional criterion in the interview process. Recommended candidates will be subjected to a personnel suitability check (criminal record, citizenship, financial record checks, verification of qualification and previous employment verification). Late applications will not be accepted. Applicants who have not been informed about the outcome of their applications within 3 months after the advert closing date may regard their application as being unsuccessful. The employer is an equal opportunity and reserves the right not to appoint. The decision of employment in terms of employment equity will be determined by the employment equity targets of the Department/College. People with disabilities are encouraged to apply. All Applications must be submitted through email addresses per position and ensure that it is 1 attachment.

Responsibilities

• Performing complex ICT equipment configuration, installation, repair, and replacement.
• Performing complex ICT equipment and server maintenance, administration, and network configurations.
• Troubleshooting complex ICT hardware, software, and network issues.
• Collaboration with Level 1 technicians to resolve end-user ICT support requests.
• Share technical knowledge and best practices with Level 1 technicians to foster knowledge- sharing.
• Working closely with Level 3 technicians to escalate and resolve challenging ICT support requests.
• Maintaining end-user information to ensure data integrity and data security.
• Maintaining information management systems such as database to ensure integrity and security of data.

Requirements

• Grade 12/Matric.
• National Diploma in Information Technology (IT)/Computer Science or equivalent.
• At least 2-3 years’ experience in IT environment, Software and hardware support (Windows Microsoft).
• Industry Training.
• A+, N+, IT Fundamentals ITF+, Server+, Security+, CCNA, Microsoft Certified Professional.
• Industry certificates or diplomas in routers, switches, access points, telephone systems, security systems, access control systems, and camera systems.
• ITIL Foundation.
• Valid driver’s licence.
• Competencies:
• Advanced ICT Hardware and Software repairs, maintenance, and networking
• Advanced ICT software application installation & configuration
• ICT Server Administration
• ICT equipment networking, configuration, & maintenance
• Data Backup Processes, Software and Equipment
• Disaster Management Equipment and Software
• Advanced ICT Hardware and Software troubleshooting
• Collaboration and Teamwork
• User Training and Knowledge Sharing
• ICT Inventory Management
• Firewalls, routers, switches, and access points
• Telephone equipment
• Security system equipment
• Camera system equipment
• Access control equipment
• ICT Help Desk Operation and Management
• Skills:
• Problem-solving skills and attention to detail
• Proficient Communication Skills
• Good interpersonal skills and attention to details
• Ability to prioritize
• Ability to interpret ICT challenges of the stakeholders
• Ability to interact with service providers
• Effective Time Management