Assistant Director: ICT

About the role

The Department of Higher Education and Training is hiring an Assistant Director: ICT, based in Head Office. This is a permanent post, paying R487,197 – R573,897 a year. How to apply: Email address: asdict22@emcol.co.za Reference number to quote: EMC/1/22/26 Closing date: 06 November 2026 at 14H00 Use the new Z83 form and attach a detailed CV. Note: To Apply: Applications must be submitted on completed latest Z83 form. A detailed comprehensive CV is required. Certified copies of the required documents as per the advert specification will be requested from shortlisted candidates only on or before the day of the interview. Failure to submit completed latest Z83 form and detailed comprehensive CV will result in the application not being considered. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Selection panels shall score both technical exercises as an additional criterion in the interview process. Recommended candidates will be subjected to a personnel suitability check (criminal record, citizenship, financial record checks, verification of qualification and previous employment verification). Late applications will not be accepted. Applicants who have not been informed about the outcome of their applications within 3 months after the advert closing date may regard their application as being unsuccessful. The employer is an equal opportunity and reserves the right not to appoint. The decision of employment in terms of employment equity will be determined by the employment equity targets of the Department/College. People with disabilities are encouraged to apply. All Applications must be submitted through email addresses per position and ensure that it is 1 attachment.

Responsibilities

• Manage, maintain, and ensure the availability of communication systems.
• Provide ICT service support for the computer software and applications, computer hardware, computer networks (Wide Area Network (WAN), and Local Area Networks (LAN), Virtual Private Network (VPN), Multi-Protocol Label Switching (MPLS).
• Management and support for the Transversal Systems (Application software, connectivity, computer client software).
• Manage, monitor and report on ICT service support and delivery.
• Ensure ICT service requests and incidents are reported, addressed and resolved as per the service standards.
• Ensure contractors deliver service correctly.
• Manage resources, ICT risks and audit queries.
• Manage staff performance in line with PMDS, including performance agreements and reviews.
• Establish contingency plans with backup resources for ICT service support and delivery.
• Assistance in the planning and research of ICT policy.
• Development, review, and documentation of ICT policies, processes, procedures, and standards.
• Development and implementation of network capacity management plans.
• Management and maintenance of physical security systems.
• Develop strategy for Ndoh Datacentre and physical environment controls as well as implement server environment controls in alignment to audit requirements and governance control and good practice.
• Manage customer relations.
• Liaise with users and work groups on their needs, questions, requests and problems with regard to network services.
• Investigate current computers and compare with new trends and ensure current technology is capable.

Requirements

• Grade 12 certificate and NQF 6 qualification in Information Technology/Computer Sciences.
• ITIL certificate and ICT Governance and Ethics will be an advantage.
• Certification in CAN, CNE, MCITP, A+, N+, Networking+, Security+, Mobility+, CISA, CISM, CRISK, CGEIT as well as Microsoft certifications like MOS, MSCA Desktop will be an added advantage.
• At least 3 years’ experience at a supervisory level in Information Technology environment and must also have a valid Driver’s License.
• Competencies:
• Experience in supporting transversal applications e.g. BAS
• PERSAL
• Logis
• Safety web and Firewall as well as in ICT policy
• Process
• Procedure and standard development
• Microsoft environment
• Open source and directory authentication systems and services
• Knowledge of procedure and process for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals such as printers and related hardware.
• Monitoring the LAN’s and WAN’s.
• Knowledge of the OSI model as well as Government Transversal Systems and Financial Systems.
• Good communication (verbal and written), technical, interpersonal, problem solving and organizing skills.
• Ability to work under pressure and in a team as well as able to travel when required.
• Skills:
• Planning and organizing
• Financial management
• Report writing
• Communication and interpersonal
• Problem solving
• Computer literacy
• Analytical
• Client oriented
• Project management
• Team leadership
• People management