Deputy Director: Business Process Analyst
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About the role
The Department of Health is hiring a Deputy Director: Business Process Analyst in Digital Health Information Systems, based in Pretoria. This is a permanent post, paying R932,292 a year. How to apply: The Director-General, National Department of Health, Private Bag X399, Pretoria, 0001. Hand delivered application may be submitted at Reception (Brown Application Box), Dr AB Xuma Building, 1112 Voortrekker Rd, Pretoria Townlands 351-JR or should be forwarded to recruitment@health.gov.za quoting the reference number on the subject e-mail. For attention: Ms M Shitiba Reference number to quote: NDOH 84/2026 Closing date: 09 November 2026 Use the new Z83 form and attach a detailed CV.
Responsibilities
- Lead the development, analysis, optimisation and standardisation of business processes to support digital health transformation.
- Develop and implement the Business Process Management (BPM) strategy, framework, methodologies and standards for Digital Health systems.
- Ensure digital health solutions are aligned with business needs and support effective service delivery.
- Oversee the development and quality assurance of Business Requirements Specifications, Functional Requirements Specifications, user stories and acceptance criteria.
- Provide governance and stakeholder leadership to ensure compliance with departmental and digital health standards.
- Establish and monitor compliance with Business Analysis standards, Digital Health governance frameworks, Enterprise Architecture and departmental policies.
- Manage the business process analysis function and drive continuous improvement.
- Develop operational plans, monitor performance indicators and report on programme performance and progress to the Director.
- Provide leadership in the identification, management and monitoring of risks and audit matters.
- Develop, implement and monitor the Directorate's risk management plan and risk register.
Requirements
- A Grade 12 certificate and an appropriate Bachelor’s Degree (NQF 7) in Information Systems/Business Analytisis/Business Process Management/Informatics or Computer Science as recognised by SAQA.
- At least 3 years’ experience at Assistant Director or equivalent level in business Analysis, Business Process Management, business process improvement or system analysis.
- Proven Experience in requirements elicitation, analysis and documentation, business process modelling and re-engineering, functional requirements, user stories, acceptance criteria, business use cases and process flows.
- Knowledge and application of recognised Business Analysis frameworks and practices such as BABOK.
- Relevant Business Analysis certification will be advantageous.
- Knowledge of business process improvement methodologies and an understanding of Agile delivery, systems development and Enterprise Architecture principles.
- Experience with SQL and BI reporting will be advantageous.
- Basic understanding of the health sector, with knowledge of the South African Digital Health and NHI environment being advantageous.
- Good communication (verbal and written).
- Proven stakeholder engagement, facilitation, analytical, problem-solving, communication and people management skills.
- Knowledge of applicable public-sector legislation and governance requirements.
- A valid driver’s license.