Customer Relations Officer, Provincial Regulatory Entity: Eden

About the role

Western Cape Mobility Department is hiring a Customer Relations Officer, Provincial Regulatory Entity: Eden, based in Western Cape Mobility Department, Western Cape Government. This is a permanent post, paying R338,106 – R398,277 a year. How to apply: Only applications submitted online will be accepted. To apply submit your application online only: via http://www.westerncape.gov.za/jobs or https://westerncapegov.erecruit.co Reference number to quote: WCMD 62/2026 Closing date: 09 November 2026 Use the new Z83 form and attach a detailed CV.

Responsibilities

• Render assistance with the handling of enquiries, Client Service and Application Administration, Business Process Improvement and Operational Support, Render administrative support services.

Requirements

• An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification), at least 1–year relevant administrative support experience.
• Competencies:
• Knowledge of and working experience: legislation
• Regulatory frameworks
• Policies and best practices relevant to the line functions
• Use information systems that support the management of knowledge and information relating to the line function
• Administer the National Land Transport Act (Act No. 5 of 2009)
• Administer the Road Transportation Act (Act No. 74 of 1977)
• Administer the Western Cape Road Transportation Amendment Law Act (Act No. 8 of 1996)
• Administer the National Land Transport Regulations
• 2009
• Manage the functions
• Activities
• Processes and procedures of a Provincial Regulatory Entity
• Process applications for operating licences
• Manage financial management
• Monitoring and reporting procedures
• Systems and reports of the Directorate
• Perform general office administration and database management
• Manage financial processes in accordance with the Public Finance Management Act
• 1999
• National Treasury Regulations
• Provincial Treasury Instructions and other applicable financial policies
• Prescripts
• Directives and collective agreements
• Skills: perform numeracy and literacy functions