Information Technology Technician

About the role

The Department of Water and Sanitation is hiring an Information Technology Technician in Water And Sanitation Services Management: MP Provincial Operations: Mpumalanga, based in Mbombela. This is a permanent post, paying R413,001 a year. How to apply: All applications to be submitted online on the following link: https://erecruitment.dws.gov.za/ Reference number to quote: 301026/24 Closing date: 30 October 2026 Use the new Z83 form and attach a detailed CV.

Responsibilities

• Manage calls logged on the call management systems.
• Provision of end-user support with regards to hardware, software and network connectivity.
• Ensure that all IT policies, norms and standards are enforced.
• Perform quality control for the Local Area Network (LAN).
• Perform installation, maintenance and upgrading of computer hardware and software as second fault-finding identification.
• Install and upgrade software applications not performed by resources from the outsourced partner.
• Provide and maintain internet and email client services.
• Ensure that antivirus software signature and operating systems patches are up to date.
• Initiate and co-ordinate the change control procedures.
• Provide technical input for training and development of computer end-user skills.
• Perform routine back-ups for all the available servers.
• Compile monthly performance reports.
• The appointees will be expected to perform overtime and standby duties when necessary.

Requirements

• A relevant NQF level 6 qualification in Information Technology.
• 3 years appropriate experience in Information Technology.
• The disclosure of a valid unexpired driver’s license.
• Certification in the following Certified Microsoft Engineer, Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE).
• A+ and Network+ certification is required.
• Knowledge of Windows 7, Windows 8, Window 10, MS Office 2010, 2013 and Office 365, Symantec Ant-virus, Microsoft MS, Transversal systems (PERSAL, SAP and LOGIS) and ITIL will serve as an advantage.
• Willingness to travel to various remote sites and offices.
• Competences:
• An in-depth knowledge of client server IT environment
• Leadership qualities as well as strong customer service and interpersonal skills
• Good computer knowledge and skills (Ms Word, Excel and PowerPoint)
• Ability to work under pressure
• Good communication skills both verbal and written
• Exposure to different business application platforms