Customer Relations Officer : Walk-in

About the role

Western Cape Mobility Department is hiring 2 Customer Relations Officer : Walk-in posts, based in VANGATE; Western Cape Mobility Department, Western Cape Government.. This is a permanent post, paying R338,106 – R398,277 a year. How to apply: Only applications submitted online will be accepted. To apply submit your application online only: via http://www.westerncape.gov.za/jobs or https://westerncapegov.erecruit.co Reference number to quote: WCMD 46/2026 Closing date: 19 October 2026 Use the new Z83 form and attach a detailed CV.

Responsibilities

• Render assistance with the handling of enquiries, Client Service and Application Administration, Business Process Improvement and Operational Support, Render administrative support services.

Requirements

• An appropriate 3-year National Diploma/B-Degree (or higher qualification), at least 1-year relevant administrative support experience.
• Competencies:
• Knowledge of and working experience in the following: Interpret and implement legislation
• Regulatory frameworks
• Policies and best practices relevant to the line functions
• Use information systems that support the management of knowledge and information relating to the line function
• Administer the National Land Transport Act (Act No. 5 of 2009)
• The National Land Amendment Transport Act (Act No 23 of 2023) and the regulations associated with both Acts
• Administer the Road Transportation Act (Act No. 74 of 1977), administer the Western Cape Road Transportation Amendment Law Act (Act No. 8 of 1996), administer the National Land Transport Regulations, 2009, manage the functions, activities, processes and procedures of a Walk-In-Centre, process applications for operating licences, manage financial management, monitoring and reporting procedures, systems and reports of the Directorate, perform general office administration and database management, manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements, Skills: perform numeracy and literacy functions, use computer applications and systems effectively, communicate effectively in the required language, manage projects, perform accounting, finance and audit functions, conduct economic, financial and statistical analysis, perform legal administration, Other: prepare reports, solve problems, communicate effectively, plan and organise activities and resources, conduct research, work effectively under pressure, work irregular hours when required, meet tight deadlines.