Local Grocery Floor Manager (Bloem Plaza)

About the role

Pick n Pay is hiring a Local Grocery Floor Manager, based in Bloem Plaza, Free State. To manage and drive the overall performance of the Grocery Department by ensuring operational excellence, effective stock management, sales growth, profitability and exceptional customer service. The role is responsible for leading and developing the grocery team, ensuring product availability, maintaining merchandising standards and implementing commercial strategies that contribute to the overall success of the store.

Responsibilities

• 1 Commercial and Financial Management
• Drive grocery sales, gross profit and departmental profitability.
• Monitor departmental performance against budget and sales targets.
• Analyse sales trends, margins, shrinkage and stock movement to identify opportunities.
• Implement strategies to improve sales and profitability.
• Manage departmental expenses and control operational costs.
• Identify slow-moving and non-performing stock and implement corrective action.
• 2 Stock and Inventory Management
• Ensure optimal stock levels and product availability.
• Manage ordering, replenishment and stock rotation.
• Monitor stock losses, wastage, damages and expiry dates.
• Ensure accurate stock counts and investigate stock variances.
• Maintain effective relationships with suppliers and internal stakeholders.
• Ensure adherence to receiving and stock control procedures.
• 3 Operational Management
• Ensure the department maintains excellent housekeeping and merchandising standards.
• Implement promotional activities and ensure correct pricing and product displays.
• Ensure compliance with company policies, procedures and food safety standards.
• Monitor daily operational activities and resolve operational challenges.
• Ensure shelves are consistently replenished and products are readily available.
• Conduct regular departmental inspections and implement corrective action.
• 4 Customer Service
• Ensure customers receive exceptional service.
• Resolve customer complaints promptly and professionally.
• Monitor customer feedback and identify service improvement opportunities.
• Ensure the department is customer-focused and maintains high service standards.
• 5 People Management and Leadership
• Lead, coach and develop the grocery team.
• Set clear performance expectations and monitor individual performance.
• Manage staff scheduling, attendance and productivity.
• Identify training and development needs.
• Build a high-performance team through effective communication and accountability.
• Manage employee relations matters in line with company policies and procedures.
• Develop succession plans and identify potential talent within the department.
• KEY PERFORMANCE INDICATORS (KPIs)
• Achievement of departmental sales targets.
• Gross profit and margin performance.
• Stock availability and replenishment effectiveness.
• Shrinkage and stock loss management.
• Stock accuracy and inventory control.
• Promotional execution and merchandising compliance.
• Customer satisfaction and complaint resolution.
• Labour productivity and cost management.
• Employee performance, development and retention.
• Compliance with operational and food safety standards.

Requirements

• Grade 12 / Matric.
• A relevant retail management qualification would be advantageous.
• Experience
• Minimum 3 to 5 years' experience in grocery retail operations.
• At least 2 years in a supervisory or management position.
• Experience managing departmental sales, stock and profitability
• Experience managing and developing teams in a retail environment.