Business Relationship Manager (Ladysmith)

About the role

FirstRand is hiring a Business Relationship Manager, based in Ladysmith. To strategically lead and manage a portfolio of high-value clients, driving sustainable growth and profitability. This job focuses on building strong, trust-based relationships with key stakeholders, identifying and capitalising on new business opportunities, and expanding the portfolio through targeted client acquisition. Success is measured by client satisfaction, portfolio financial performance, compliance with governance standards, and effective onboarding of new clients. Hello Future Business Relationship Manager (Agriculture), Ladysmith, The successful candidate will be based in our PMB offices.

Responsibilities

• Strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition
• Enhance business performance and profitability
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base
• Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals
• Define a sales strategy and delivery plans in support of the strategic business objectives
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence

Requirements

• FAIS Compliant (RE5)
• Relevant Business Degree (Financial)
• Completed Matric qualification
• 2 to 4 years Credit and 3 to 5 years Relationship Management and Product Knowledge experience
• Agric qualification or experience
• Person must not be an unrehabilitated insolvent
• In accordance with National Credit Act (NCA), candidates applying for this role will require a credit record check
• You will have access to
• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate
• We can be a match if you are
• Analytical
• Financial acumen
• Attention to detail
• Technology savvy
• Ability to deal with customers (problem solving/ customer service)
• Ability to interpret financial statements
• Relationship management
• Ability to network and build lead flow
• Are you interested to take the step? We look forward to engaging with you further. Apply now