Sales Advisor Cape Town & Joburg) | Talent Pool

About the role

FirstRand is hiring a Sales Advisor Cape Town & Joburg) | Talent Pool, based in Randburg. Hello, Future Sales Advisor, Business Unit: PSS (Personal Segment Suites) Sub-Business Units FNB PSS Sales Suits Transact Outbound FNB PSS Credit Card Desk & Unsecured Loans Desk FNB is recruiting Sales Advisors across multiple outbound sales environments within Personal Segment Suites (PSS). These opportunities sit across distinct product lines, including:

Responsibilities

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfilment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

Requirements

• A minimum of 1 to 3 years of experience in direct sales
• Certificate in Banking equivalent to NQF Level 5
• Diploma or Degree would be advantageous
• We are looking for a self-starter
• You will have access to
• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate
• We can be a match if you are
• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment
• Apply now if you are interested in taking the next step. We look forward to engaging with you!
• FNB respects your privacy and will process the information you have provided to us in accordance with our privacy notice. This notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.