Team Leader: Workplace Technologies

About the role

Capitec is hiring a Team Leader: Workplace Technologies, based in Stellenbosch. End-user technology services: Support effective hardware testing and lifecycle management, Print Management solutions, Audio Visual technologies and White Glove / Executive Services. Modern ways of working: Use Generative AI tools such as Microsoft Copilot, Claude or similar technologies practically for reporting, analysis, documentation and improving team productivity.

Responsibilities

• What will set you apart
• You'll be particularly well suited to this opportunity if
• You combine strong Workplace Technology engineering knowledge with genuine people leadership.
• You understand what it takes to operate and continuously improve a large, distributed enterprise endpoint environment.
• You've project managed large-scale end-user platform upgrades within an enterprise organisation.
• You're comfortable using Generative AI and automation tools to improve reporting, analysis, documentation and team productivity.
• Your technical toolkit
• You'll bring strong Workplace Technology engineering knowledge, with experience across an enterprise environment that includes:
• Endpoint management: Microsoft Intune / Unified Endpoint Management and SCCM / Microsoft Endpoint Configuration Manager.
• Identity and policy management: Active Directory, advanced Group Policy management and Microsoft Entra ID / Azure Active Directory.
• Microsoft ecosystem: Microsoft 365 / Office 365, Exchange / Exchange Online, Teams, Teams Telephony and Azure Virtual Desktop.
• Endpoint security: BitLocker, encryption technologies, endpoint security and Mobile Device Management.
• Operating systems: Microsoft Windows, Apple macOS and Linux environments.
• Automation: PowerShell, Python and/or VB, as well as automation methods and methodologies.
• End-user technologies: Hardware and peripheral technologies, testing and lifecycle management, Print Management solutions, Audio Visual technologies and White Glove / Executive Services.
• You don't need to be an expert in every technology listed, but you should bring strong Workplace/EUC engineering, endpoint management and enterprise infrastructure depth, together with the leadership experience to guide engineers working across this environment.

Requirements

• You'll need
• 5+ years' ICT experience within an End-User Computing / Workplace Technology environment.
• 3+ years' experience designing and implementing desktop hardware, software and management systems within an enterprise End-User Computing environment.
• 3+ years' experience maintaining enterprise desktop infrastructure using technologies such as System Center Configuration, Unified Endpoint Management, BitLocker and Microsoft cloud-based services.
• Proven experience directly managing a technical engineering team, with responsibility for people development, performance, delivery and technical direction.
• Experience delivering and maintaining end-user technology within an enterprise-scale environment.
• Experience
• Minimum
• 5+ years ICT experience in the end-user computing environment
• 3+ years design and implementation of desktop hardware, software and management systems servicing the end-user computing environment in the enterprise.
• 3+ years in desktop infrastructure maintenance using systems such as: System Centre Configuration, Unified Endpoint Management, BitLocker, and Microsoft cloud-based services.
• Ideal
• Software Asset Management processes and systems
• Project managing large scale end user platform upgrades in enterprise organisation.
• Qualifications (Minimum)
• Grade 12 National Certificate / Vocational
• Qualifications (Ideal or Preferred)
• A relevant degree in Information Technology
• Skills
• Attention to Detail
• Communications Skills
• Planning, organising and coordination skills
• Problem solving skills
• Researching skills
• Conditions of Employment
• Clear criminal and credit record